1. Information we collect

• • Contact details (name, email, phone) you provide.
• • Shipment details (pickup/delivery addresses, package metadata).
• • Transaction details where applicable (e.g., COD/prepaid processing references).
• • Usage data (device, browser, pages visited) to improve our website experience.

2. How we use information

• • To provide and operate courier and logistics services.
• • To communicate shipment updates and support requests.
• • To improve service quality, safety, and operational performance.
• • To meet legal, regulatory, and compliance requirements.

3. Sharing of information

We may share information with service partners (such as delivery associates, hubs, and technology providers) only as needed to complete pickup, transportation, delivery, tracking, customer support, and compliance. We do not sell personal information.

4. Data security

We use reasonable administrative, technical, and physical safeguards to protect data. No method of transmission or storage is 100% secure, but we work to prevent unauthorized access, disclosure, alteration, or destruction.

5. Data retention

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

6. Your choices

You may request access, correction, or deletion of certain personal information, subject to legal and operational requirements.

7. Updates to this policy

We may update this Privacy Policy periodically. Continued use of our services indicates acceptance of the updated policy.

8. Contact

For privacy-related questions, contact info@redtrackcouriers.com or office@redtrackcouriers.com.